Customer Engagement is the practice of creating an emotional connection between a customer and your brand. Highly engaged customers are proven to demonstrate more loyalty to your brand through increased purchases and promotion. Effective engagement is stimulated by perfecting the user experience and implementing tactics that encourage customers to connect with your brand.
The following is a list of Customer Engagement Services we currently offer. Click to learn more about each Service.
Email Marketing
Proven, Cost-Effective Results
Email Marketing increases conversions and sales by building brand awareness and customer loyalty.
At Thrive, we implement cost-effective and time-tested Email Marketing strategies to acquire and convert more customers.
Why It’s Important
Email Marketing is the king of digital marketing. In fact, email marketing is 40 times more effective at acquiring new customers than Facebook or Twitter.
The return on investment (ROI) for a traditional Email Marketing campaign is $44 for every $1 invested, making it the most cost-effective digital marketing strategy you can find.
What We Do
We create an automated and personalized Email Marketing campaign that targets local consumer engagement, converts prospects to customers, and increases your ROI. Email Marketing campaigns also deepen the relationship with your current customers by building brand loyalty and increasing opportunity for repeat business.
What We Recommend
The best part about Email Marketing is that it also coordinates with other digital marketing services. We recommend that you pair our Email Marketing service with Content Marketing for the maximum benefit.
Content Marketing offers an opportunity to further engage the audience you build through email marketing, thus deepening brand awareness and loyalty.
Cost: Starting at $500 per month (cost includes email template design)
Reputation Management
Build Loyal, Long-Term Customers
Reputation Management is a system for managing and responding to reviews to reach new customers, drive traffic, and increase sales.
At Thrive, we evaluate your online presence in reviews and social media posts, then implement a strategy to build trust and transparency among your customer base.
Why It’s Important
In today’s digital world, having an effective Reputation Management strategy in place is all that much more important. Whether you’re a brick and mortar business or an ecommerce store, 80 percent of users start their product/company research online.
Understanding how to manage and respond to both positive and negative reviews is crucial for the success of your business. That’s because a reported 80 percent of users credit reviews for changing their mind about a purchase.
What We Do
Our Reputation Management strategy focuses on timeliness and transparency when managing and responding to reviews - especially those that may tarnish your brand image. The strategy we implement is designed to address customer feedback head-on.
Having a prompt review management strategy is crucial for local businesses because it is the key to maintaining an attractive brand reputation. In fact, 45 percent of consumers say that they are more likely to visit a business if it responds to negative reviews.
Our Reputation Management service can make a measurable difference in your bottom line - by building customer loyalty and growing your customer base.
What We Recommend
We suggest pairing our Reputation Management service with Social Media Marketing for increased transparency and reach. Pairing these two services together allows you to establish trust and transparency among your customer base - to drive connections and engagement.
Cost: Starting at $900 per month